Returns & Refunds

Every SpiritDew order is packed with care. If something goes wrong — damaged packaging, incorrect item, or significant quality issue — we will make it right. This policy applies to all purchases made through our preorder service.

Waitlist reservations carry no payment obligation and may be abandoned at any time without action. Simply disregard the payment notification email if you no longer wish to proceed.

You may cancel within 24 hours of payment for a full refund to your original payment method. To cancel, email [email protected] with your order reference.

After 24 hours, the batch enters sourcing and individual cancellations cannot be accommodated. Once packing begins, materials and logistics are allocated per order.

If your order arrives physically damaged (broken packaging, crushed tin, compromised seal), contact us within 7 days of receipt at [email protected] with:

— Your order email and reference number

— A clear photograph of the damage

We will send a replacement at no additional cost, or issue a full refund — your choice.

If you believe the tea does not match its description in a material way (e.g. significantly incorrect origin, wrong tea type), contact us within 14 days of receipt.

Please note that natural variation in flavour, colour, and aroma between harvests is inherent to artisanal tea and is not a quality defect.

Opened items (unless damaged or defective on arrival).

Items returned more than 14 days after delivery without prior written agreement.

Items damaged due to improper storage after receipt.

Approved refunds are returned to your original PayPal account within 5–10 business days. We do not charge restocking or processing fees. Currency conversion fees applied by PayPal are outside our control.

For any return or refund request, contact [email protected]. Please include your order email address in all correspondence. We aim to respond within 2 business days.